This Privacy Policy describes how AstroMaid Ltd Co ("AstroMaid", "we", "us", or "our") collects, uses, and shares your personal information when you visit our website, request a quote, or use our cleaning services.
Information we collect
Contact information. Your name, email address, phone number, and service address.
Service details. Information about your home or business and the cleaning you request, such as property size, rooms, service type, scheduling preferences, and any special instructions.
Quote form entries, including unfinished ones. Our online quote tool saves your answers as you move through it, including your name and contact details, before you reach the final submit button. We do this so your progress is not lost and so we can follow up and help you finish your quote if you step away partway through. If you would rather we delete an unfinished quote, contact us using the details below and we will remove it.
Payment information. We do not collect or store payment card details on our website. If you pay online, payment is handled by a secure third-party processor.
Website usage. Standard technical information such as browser type, device, IP address, and the pages you visit, collected through cookies and analytics tools.
How we use your information
- To prepare your quote and provide cleaning services
- To communicate about appointments, including by text message, which is our preferred way to reach you
- To follow up on quotes you started but did not finish
- To share promotions and offers you have signed up for, which you can opt out of at any time
- To improve our website and services
- To meet legal and regulatory requirements
Who we share it with
We do not sell your personal information. We share it only with service providers who help us operate, and only for the purposes described here:
- Website hosting and content delivery providers
- The platform that powers our online quoting and appointment records
- Email and text message delivery services
- Appointment scheduling and payment processing providers
- Analytics and marketing tools
- Law enforcement or government agencies when required by law
How long we keep it
We keep personal information for as long as needed for the purposes above, unless a longer period is required or permitted by law. Unfinished quote entries are kept so we can follow up, and you can ask us to delete them at any time.
Your choices
- Access, update, or delete your personal information by contacting us at our contact email
- Unsubscribe from marketing emails using the link in any email we send
- Reply STOP to any text message to opt out of texts
- Manage cookies through your browser settings
Security
We take reasonable technical and organizational steps to protect your personal information from unauthorized access, use, or disclosure. No website or internet transmission is completely secure, so we cannot guarantee absolute security.
Children
Our services and website are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The effective date above reflects the latest revision, and meaningful changes will be posted on this page.
Contact us
Questions about this policy or your information:
Email us
Text us